gabaee Terms and Conditions

1 General Terms

gabaee (hereinafter referred to as the "Platform", "we" or "gabaee") is an online gaming and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to all services, games, bonuses and promotional offers on the platform.

These terms are available in both English and Bengali. In the event of any interpretive dispute, the Bengali version shall be considered final. gabaee reserves the right to modify these terms at any time. Users will be notified of any changes via their account or by email.

1.1 Scope of Terms

These terms apply to the following:

• Use of the gabaee website and mobile platform
• Account registration and management
• Financial transactions (deposits and withdrawals)
• Playing games and betting activities
• Claiming bonuses and promotional offers
• Customer support services

2 Eligibility and Age Requirements

To open an account and use services on gabaee, you must meet the following conditions:

• You must be at least 21 years of age
• You must be a legal resident of Bangladesh
• You must have a valid national identity card or equivalent identity document
• You must be of sound mind and capable of making your own decisions
• You must not be located in any country or region where online gaming is legally prohibited

gabaee may request identity documents or proof of age at any time for age verification purposes. If an account is opened using false information, it will be closed immediately and any deposited funds may be forfeited.

3 Account Registration

Creating a personal account is mandatory to access services on the gabaee platform. You are required to provide accurate and truthful information during the registration process.

3.1 One Account Per Person

Each user may operate only one account. Creating multiple accounts by the same person or members of the same household from the same device is prohibited. If multiple accounts are detected, all accounts will be closed and all bonuses earned will be cancelled.

3.2 Account Security

• Keep your login credentials (username and password) confidential
• Use a strong password and change it regularly
• Do not allow third parties to use your account
• If you suspect unauthorised access, notify our support team immediately

You are responsible for all activity carried out through your account. gabaee is not liable for losses resulting from unauthorised access, however support will be provided if you notify us promptly.

4 Account Verification

gabaee follows a KYC (Know Your Customer) process to ensure safe and transparent operations. Account verification may be required before a withdrawal or in the event of any suspicious activity.

4.1 Required Documents

• A clear copy of your National ID (NID) or passport
• A recent (within 3 months) utility bill or bank statement (for address verification)
• Proof of ownership of the payment method (where applicable)

5 Deposits and Withdrawals

5.1 Deposit Rules

The following payment methods are accepted for depositing funds on gabaee:

• bKash
• Nagad
• Rocket
• Upay

Deposits must be sent from your own account only. Deposits from third-party accounts are not accepted. If a deposit fails for any reason, please contact the relevant payment service provider.

5.2 Withdrawal Rules

• Withdrawals can only be made from verified accounts
• The withdrawal method must match the deposit method
• Withdrawals may be restricted until bonus wagering requirements are met
• Withdrawals may be temporarily suspended in the event of suspicious activity

gabaee reserves the right to hold any withdrawal and notify the relevant authorities if fraud or money laundering is suspected.

6 Bonuses and Promotions

6.1 Welcome Bonus

gabaee offers new members a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example: a deposit of ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000. Or a deposit of ৳6,000 or more earns the maximum ৳5,000 bonus, giving a total balance of ৳11,000.

6.2 Wagering Requirements

Example: A ৳2,000 bonus requires a total of ৳40,000 in wagers.

6.3 General Bonus Terms

• Bonuses must be used within a specified time period
• Bonuses may not apply to certain games or betting types
• gabaee reserves the right to cancel any bonus if misuse is suspected
• Each promotion may have its own terms and conditions — please read them on the relevant page
• It may not be possible to have multiple bonuses active at the same time

6.4 VIP Program

The gabaee VIP program has 5 levels, with weekly cashback available at each level:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.3%
• Gold: Weekly cashback up to 0.5%
• Platinum: Weekly cashback up to 0.6%
• Diamond: Weekly cashback up to 0.8%

You can be automatically upgraded to a higher level based on your playing volume and activity.

7 Betting and Gaming Rules

7.1 General Betting Rules

• Bets that have been confirmed cannot be changed or cancelled
• Bets settled due to a technical error may be subject to review
• If incorrect odds or probabilities are displayed due to a system error, gabaee reserves the right to cancel or correct those bets
• The right to investigate suspicious or unusual betting patterns is reserved

7.2 Sports Betting Rules

• Betting is available on cricket (BPL, IPL, T20, ICC tournaments), football (FIFA, other leagues), kabaddi and various other sports
• Odds displayed in live betting change in real time
• If a match is cancelled or abandoned, settlement will be made in accordance with the betting policy

7.3 Casino Game Rules

Slots, live casino, fishing games and other casino games are operated by third-party software providers. The rules for each game are displayed within the game interface. gabaee is committed to ensuring a fair and impartial gaming environment.

8 Prohibited Activities

• Creating multiple accounts to abuse bonuses
• Exploiting technical vulnerabilities in any game or betting system
• Using automated bots or software to place bets or play games
• Increasing bonuses or winnings through collusion
• Using the platform for money laundering or financing terrorism
• Placing bets on behalf of a third party or using a third party's funds
• Operating an account using a false identity or documents
• Attempting to gain unauthorised access to the platform's systems or network

9 Account Suspension and Closure

9.1 Suspension or Closure by gabaee

gabaee reserves the right to suspend or close any account in the following circumstances:

• Violation of any clause of these terms and conditions
• Evidence of involvement in prohibited activities
• Providing false information
• Suspicion of manipulation or fraud
• To meet legal or regulatory requirements

9.2 Account Closure by User

You can close your account at any time. To do so, submit a request via live chat or by email at [email protected]. Any verified balance can be withdrawn before the account is closed, however bonuses with incomplete wagering requirements will be forfeited.

9.3 Self-Exclusion

As part of responsible gaming, you can apply for temporary or permanent self-exclusion. To learn more about this, visit our Responsible Gaming page.

10 Limitation of Liability

gabaee provides this platform on an "as-is" basis. gabaee accepts no liability in the following circumstances:

• Game or betting issues caused by internet connection loss
• Errors by third-party software or payment service providers
• Service disruption due to force majeure
• Account security being compromised due to the user's own negligence
• Any cyber risk arising from internet use

gabaee's maximum liability will in no case exceed the total amount you deposited in the three months prior to the relevant incident.

11 Privacy & Data Protection

gabaee gives the highest priority to protecting your personal information. To read our full privacy policy, visit the Privacy Policy page.

• Your data is protected by SSL encryption
• Information is not sold to third parties
• Information is not shared with government agencies except under legal obligation
• You can request to review or delete your information at any time

12 Responsible Gaming

gabaee is committed to ensuring responsible gaming. We encourage you to play safely and within your limits.

• Set daily, weekly, or monthly deposit limits for yourself
• Take a temporary break when needed (cooling-off period)
• Activate self-exclusion if signs of addiction appear
• Seek advice from a mental health professional for expert support

To learn more about responsible gaming, visit our Responsible Gaming page.

13 Dispute Resolution

13.1 How to File a Complaint

For any dispute or complaint, please notify our support team first. We will review each complaint within a reasonable time and endeavour to provide a resolution.

13.2 Contact Channels

• Instant support via 24/7 live chat
• Email: [email protected]

13.3 Final Decision

gabaee's decision shall be considered final in all disputes, provided that the decision must be fair and consistent with these terms and conditions.

14 Changes to Terms

gabaee reserves the right to amend these rules and terms and conditions at any time. For significant changes:

• A notification will be shown at the time of logging into your account
• You will be informed via your registered email
• The date of the update will be clearly stated on the website

Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions. If you do not agree to the changes, you may close your account.

15 Contact & Support

If you have any questions or comments about these terms and conditions, please contact our support team:

• Live Chat: 24/7 live chat support in Bengali
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week according to Bangladesh Standard Time (BST, UTC+6).